Terms of Service (Ver2.1.0) 🗒️

Effective from 1/6/2024

WINDOW CLEANING TERMS OF SERVICE:

Acceptance of your quote and continued service is subject to providing billing information by Direct Debit or with a credit or debit card for our automated invoicing and your first clean will only be scheduled once you've completed this. We'll send a link to set this up shortly after you've accepted your quote if you haven't already completed the details on our website.

Your quote is for exterior cleaning only (unless stated otherwise) and does NOT include your conservatory roof and/or any glass roof lanterns (if applicable), nor the removal of post construction materials i.e. cement / render / installation stickers. If you wish to add on roof lanterns or your conservatory roof, please email hello@crose.cleaning or send us a WhatsApp message to 01869208338 and we'll be happy to help.

Please note that the following applies to your cleaning schedule:

- Access must be available on the day and we'll notify you of your next appointment the day before you're due. If we cannot access your property we will clean what we can, but we will still charge you full price.

- Your payment will be charged only once your clean has been carried out and we'll send you confirmation by email once the payment been processed. If your payment fails we’ll retry this for collection on a new date. Payment resubmissions by Direct Debit are subject to an additional charge to cover our costs of 1% of the total owed + 20p + VAT. Card payments will be automatically re tried after 48 hours. Multiple failed payment attempts will result in the cancellation of your service without further notice and possible further recovery action.

- Your cleans are always guaranteed for 24 hours. If you have any issues, get in touch as soon as you can and we'll put it right.

- If you need to end your service, just let us know by email and we’ll arrange this for you. Please do not just cancel your Direct Debit mandate / freeze your card as your payments can take up to 9 working days to reach us. If your payment fails we’ll need to send you a bill to bring your balance up to date before we can close your account. We’ll always confirm once we’ve received and processed your request.

If you have any questions, please email hello@crose.cleaning

EXTERIOR CLEANING TERMS OF SERVICE:

Your quote is for additional exterior services as detailed above.

Appointments are offered on a first come, first serve basis as they become available.

Payment is due upon completion of your service by your usual preferred method. If you wish to pay by an alternative credit or debit card instead, please let us know before your clean goes ahead.

If you are not an existing customer a deposit of 25% is required to secure your appointment and we’ll issue an invoice for this before you are offered an appointment date.

We do not need access to power as we will bring a generator but please make sure access is available and all furniture/plant pots etc are cleared from all sides of your property so we can safely complete your service. No discount will be given if alley ways are blocked or gates are left locked etc on arrival.

If you have any questions, please email hello@crose.cleaning

Anything else we’ve missed?

Drop us an email and we’ll be happy to help.